Frequently asked questions
Is this a physical product?
No. INSPDRO sells apps, digital brushes and design files. Your order is supplied digitally.
What does “AI file” mean?
The .ai file extension means Adobe Illustrator format. It does not, by itself, mean that the artwork was generated with artificial intelligence. Check each product’s description for its creation details and editable contents.
Are all PNGs transparent and all AI files fully editable?
Check the product specifications. PNG files can support transparency, but the actual background and dimensions depend on the product. An Illustrator file may include vector artwork, embedded raster images or outlined text; the product page describes what you can edit.
Can I use the assets commercially?
Yes. Purchased INSPDRO creative assets may be used for personal and commercial work, including client projects, advertising and printed products. Commercial use does not include reselling or distributing the assets as digital resources, whether paid or free. App access and usage limits follow the app's software terms.
Can I use the files for a client?
Yes. You may create finished designs for clients. Deliver completed work without giving the client separately accessible or readily reusable copies of the INSPDRO assets. Do not include the source assets or reusable asset layers in a client handoff. A client who needs the assets themselves for editing or reuse must purchase their own license.
Can I resell the files as digital products?
No. You may not sell the assets individually or in bundles as digital materials, including PNG packs, Illustrator files, digital stickers, brush sets, stock resources or templates containing extractable assets. Renaming, recoloring, changing format or making minor edits does not create resale rights.
Can I share the files for free?
No. Do not give away the assets, post free downloads, include them as bonus files, or share them through friends, groups, shared drives or cloud folders. Both paid redistribution and free sharing are prohibited. You may show your finished designs without providing the assets themselves as reusable resources.
Can I sell stickers or prints made with the assets?
Yes. You may print purchased assets on posters, stickers, packaging and other physical products and sell those products, including through print-on-demand. You may use the artwork as supplied; additional design or a substantial transformation is not required. Selling or sharing the original digital files as reusable assets is not permitted.
Which payment methods do you support?
We support payments through PayPal and Stripe. The options available for your order are shown at checkout.
Is the required creative software included?
Only items named in the included-files list are supplied. A brush or Illustrator file does not include Procreate, Adobe Illustrator or another third-party application. Check software and device requirements before purchase.
Is an app a one-time purchase or a subscription?
The app’s product page states its payment model, supported systems, activation requirements, included updates and any recurring charges. Check those terms for the app you are buying.
Can several people use one app account?
No. A personal app account is for its individual account holder only. Sharing a login or taking turns using one account is not permitted. This single-user rule does not prevent the account holder from doing commercial work allowed by the app license.
What if my team needs access?
Purchase a team plan. Each authorized member must use individually assigned access within the plan's included seats; a team plan is not permission to share one user's login. For pricing, seats, upgrades and other details, email suzo497748512@qq.com.
Why has my app account been restricted?
Unusual IP addresses, abnormal login patterns or suspected shared access may trigger system security checks or temporary restrictions. If you believe a restriction is mistaken or need help, email suzo497748512@qq.com with your account email, app name and a description of the issue. Do not send your password or full activation key. Customer support can review the issue and explain the next steps.
How do I get help?
Email suzo497748512@qq.com with your order number and a short description of the issue. We aim to reply within 24 hours, excluding Hong Kong public holidays.