Refund Policy

Problems with your order

Contact us if a file is corrupt or missing, your purchase has not been delivered, a product materially differs from its description, or you have been charged twice for the same order.

We will investigate and provide an appropriate solution, such as restoring access, supplying missing or corrected files, correcting a duplicate charge, or providing a price reduction or refund where appropriate or required by law. Any legal right to a particular remedy remains available to you.

Please include your order number, product name, a description of the problem and, if useful, a screenshot. For a technical issue, include your device, operating system and software version. Never send a password, activation secret or full payment-card details.

Returns, exchanges and changes of mind

Because INSPDRO sells digital products, we do not offer returns, exchanges or change-of-mind refunds as a standard store policy. Please review the product details carefully before placing your order. This does not affect the remedies for order problems described above or any withdrawal right or other consumer right provided by applicable law.

Please check the listed format, compatibility and included files before buying. An inability to use a product because its stated requirements are not met does not itself establish a product defect. If those requirements were missing or inaccurate, tell us so we can investigate.

Your consumer rights

Nothing in this policy limits your mandatory consumer rights, including rights relating to content that is not supplied or does not conform to its description.

Where a statutory cooling-off period applies, you can exercise your withdrawal right unless a lawful exception applies. For digital content, starting delivery removes that right only where we have obtained the required prior consent and acknowledgement and provided the required contract confirmation. This rule does not automatically apply to an ongoing app service or subscription merely because you log in or start using it.

Receiving a refund

Refunds are normally returned to the original payment method.

Your payment provider may need additional time to post the credit. Any shorter legal deadline takes precedence.

If a cancellation or refund ends the purchase and its license, stop using and distributing the affected source files and follow the written refund arrangement for retained copies. A returned duplicate charge or a price reduction does not by itself end the product license. Contact us if the files are already incorporated in completed client work so we can address that situation. Your statutory rights remain unaffected.